Shipping policy

For all orders placed on our website:

Shipping, both domestic and international, is ALWAYS COMPLIMENTARY!
For select locations, an EXPRESS shipping option may be available for an additional fee. Please verify availability during the checkout process.

SHIPPING RATES

ITALY

EXPRESS 24/48h* ---> ALWAYS COMPLIMENTARY
*Delivery to the Islands and certain remote areas may require up to 72 hours.

EUROPE

STANDARD 3/6 business days ---> ALWAYS COMPLIMENTARY
EXPRESS DHL 24/48h ---> € 30,00

SWITZERLAND & UNITED KINGDOM
EXPRESS DHL 24/48h ---> ALWAYS COMPLIMENTARY

UNITED STATES & CANADA
EXPRESS DHL 24/48h ---> SEMPRE INCLUSA

CUSTOMS DUTIES & TAXES: Customs duties and import taxes are entirely covered by us, ensuring a seamless delivery experience with no additional costs upon arrival.

FULFILLMENT TIME

As our footwear is artisanally handcrafted exclusively upon client request, your order will be shipped within 3 to 7 business days from the date of purchase.

DELIVERY TIMES

ITALY & EUROPEAN UNION

EXPRESS delivery in Italy takes 1–2 business days.
STANDARD delivery in Europe takes 3–6 business days.
EXPRESS delivery in Europe takes 1–2 business days.
Please note that delivery to islands, remote areas, or minor destinations may require a few additional days.
Delivery windows may vary due to circumstances beyond DAMA SRL’s control, such as carrier delays and/or strikes.

NON-EU COUNTRIES

EXPRESS delivery to Non-EU countries is handled exclusively via DHL courier and takes 1–2 business days.
Delivery windows may vary due to circumstances beyond TOOSA’s control, such as carrier delays, strikes, and/or customs clearance delays.

ADDITIONAL INFORMATION

During checkout, please ensure that all requested details are filled out with the utmost accuracy. DAMA SRL cannot be held responsible for any delivery delays or failures resulting from incorrect or incomplete addresses.

In the event that the courier is unable to complete the delivery on the first attempt, it will be automatically rescheduled for the following business day. If the second delivery attempt is also unsuccessful, the package will be held at the local carrier facility for a maximum of 10 business days, awaiting collection by the recipient. Should the package remain unclaimed after this holding period, it will be returned to the sender without further notice from the courier.

In such cases, the original shipping fees*, holding fees, and return-to-sender costs will be charged to the customer and deducted from the final refund.
* PLEASE NOTE: Although shipping is provided as a complimentary courtesy at the time of purchase, the actual transport cost—including any duties and customs taxes advanced by the sender—will be withheld based on the real expenses incurred. This amount, which is not subject to dispute, can be verified upon client request via the corresponding shipping service invoice.

Upon delivery, the client is kindly requested to carefully inspect the packaging or parcel prior to signing the proof of delivery. If, for any reason, the package appears tampered with or damaged, please sign for the receipt "with reservation" (under reserve) or refuse the delivery entirely. Please report the incident immediately to the local courier office and contact us at info@toosa.it